Digital Operations & Project Management Specialist

Your business is growing, but everything still depends on you.

I bring structure to your projects, people, processes and operations.

Remote · Bilingual in English and French

Portrait of Makounga Véronique
01 · About

About me

Your business has things to get done.

Projects to deliver. People to coordinate. Deadlines to meet. Information to keep track of. Decisions that need your attention.

But somewhere along the way, managing the work has become almost as demanding as doing the work itself.

You’re following up on tasks, searching for information, organising schedules, answering messages and trying to make sure nothing gets missed. And the more your business grows, the more difficult it becomes to keep everything moving without having to be involved in every little thing.

That’s where I come in.

Structure for your projects and day-to-day operations, so work gets organised, responsibilities are clear and important things don’t fall through the cracks.

The approach combines Project Management, Digital Operations, Workflow Improvement and AI to organise the work, simplify routine processes and make better use of your time and resources.

The work starts with understanding what’s slowing you down, identifying what needs to change and putting practical solutions in place that make your work easier to manage.

Backed by a Bachelor’s degree in Project Management and practical experience in project operations, coordination, digital tools and AI-assisted workflows.

You shouldn’t have to take my word for it. Explore my case studies to see how real business problems get approached, how practical solutions are developed and how ideas turn into organised action.

These are not the limits of what’s possible. They are examples of how I think, how I work and the kind of problems I can help solve.

If your business has outgrown the way you currently work, let’s talk.

02 · Core Competencies

Problems I help solve

Project Coordination

Projects stay on track, tasks have owners and deadlines, and everyone knows what is next.

Digital Operations

Daily operations, records and information are organised so nothing depends on one person’s memory.

Workflow Improvement

I find what is slowing the work down and replace it with a simple process people will actually follow.

Virtual & Executive Assistance

Calendars, email, documents and follow-ups handled, so your attention goes to decisions.

AI & Digital Productivity

AI and digital tools used where they save time, with a human check on every result.

03 · Tools

Tools I work with

Project Management & Coordination
Asana logo
Jira logo
monday.com logo
ClickUp logo
Wrike logo
Smartsheet logo
Airtable logo
Communication & Collaboration
Slack logo
Zoom logo
Loom logo
Calendly logo
Productivity & Documentation
Google Workspace logo
Microsoft Office logo
Dropbox logo
DocuSign logo
Canva logo
Grammarly logo
Process Mapping & Whiteboarding
Microsoft Visio logoMicrosoft Visio
Lucidchart logo
Miro logo
AI & Digital Productivity
ChatGPT logoChatGPT
Claude logo
Copilot logo
Gemini logo
NotebookLM logo
Perplexity logo
04 · Experience

Experience

Founder · Project Operations and AI Fluency Trainer

ARDOR Digital Academy · Remote · October 2025 – Present
  • Develop training in virtual assistance, project coordination and AI fluency.
  • Organise programme schedules, assignments and participant communication.
  • Guide participants in using AI and digital tools, and support their portfolios.

Project Operations Manager

Private Property Portfolio · Remote · July 2025 – January 2026
  • Ran administrative and operational workflows for a multi-unit residential portfolio, remotely.
  • Prepared tenancy agreements, invoices and records; tracked rent and billing in Excel.
  • Main contact for tenant queries and maintenance requests.

Project Operations & AI Integration Coordinator

Markokorp (IT company) · Remote · June 2024 – April 2025
  • Supported teams across three departments with coordination and communication.
  • Zero scheduling conflicts over 10 months, using Google Calendar and Asana.
  • Cut a weekly reporting process from five hours to 45 minutes with AI tools and prompt engineering.

Project Assistant

Ministry of Posts and Telecommunications · Yaoundé · June 2023 – August 2023
  • Supported project planning, documentation and interdepartmental deliverables.
  • Prepared briefing documents, reports and executive summaries within deadlines.
04 · See How I Work

See how I work

These projects show how I approach business and operational problems, develop practical solutions and improve the way work gets done. More projects will be added over time.

Demonstration project

Organising Project Operations and Deliverables

Organising Project Operations and Deliverables cover
The Situation

A four-person consulting team ran client projects through WhatsApp. Tasks were shared in chat and not recorded anywhere central.

The Challenge

Responsibility was unclear, progress was hard to find, and follow-up depended on the founder. The red notes show where the work broke down.

Before: how work moved from request to delivery
Before: how work moved from request to delivery
My Approach

I mapped how work really moved, then tied each weak point to a specific problem so every fix had a reason.

The Solution

One tracker holds every task with its owner, deadline, blocker and next action. A responsibility matrix removes doubt about who does what. The improved workflow links each step to the problem it fixes.

The project tracker
The project tracker
The responsibility matrix
The responsibility matrix
After: each green note fixes a problem from the diagnosis
After: each green note fixes a problem from the diagnosis
Work Samples / Deliverables

The system is kept current with three documents: a weekly status report, a risk and issue log, and a short SOP that tells task owners how to update the tracker.

Weekly status report
Weekly status report
Risk and issue log
Risk and issue log
SOP: updating the project tracker
SOP: updating the project tracker
The Outcome

A team can see the real state of the work without asking the founder: named owners, clear deadlines, and a weekly report that flags what is overdue, blocked or at risk. This is a demonstration project, so I do not claim business results.

Explore Full Project
Real work · ARDOR Digital Academy

From Founder-Dependent to Self-Guided: Redesigning a Training Program

From Founder-Dependent to Self-Guided: Redesigning a Training Program cover
The Situation

My first program version ran four tracks at once, and I could enrol only one new batch every five weeks.

The Challenge

The daily workload was too heavy. Learners struggled to finish tasks, and almost all of a cohort of up to 20 kept asking me how to do each one.

Version 1: four tracks running at once
Version 1: four tracks running at once
Version 1, Day 1: four tasks in one day
Version 1, Day 1: four tasks in one day
My Approach

I rebuilt the program around a clear sequence: what learners already know, the gap, how to fill it, then positioning for global opportunities.

The Solution

A staged program, Stage 0 to 9, with a day-by-day roadmap, and an AI work guide that explains each exercise while learners still do the work themselves.

Version 2: the stage architecture
Version 2: the stage architecture
Work Samples / Deliverables

Each day of the roadmap names its objective, deliverable, portfolio milestone and the measure used to check it. This page shows the gap diagnosis, Days 7 to 8.

Version 2 roadmap, Days 7 to 8
Version 2 roadmap, Days 7 to 8
The Outcome

I now run a new batch every week instead of one every five weeks, and learners mostly come to me for feedback and judgment instead of instructions. A learner who took both versions said the exercise together with the guide made things easier to understand. The question counts are my own estimates, not tracked figures.

Learner feedback after the new version
Learner feedback after the new version
Learner comparing the new version with the last cohort
Learner comparing the new version with the last cohort
Explore Full Project
Demonstration project · sample meeting notes

Turning Meeting Notes into Verified Actions with AI

Turning Meeting Notes into Verified Actions with AI cover
The Situation

After a meeting, actions, owners and dates sit buried in unstructured notes. These are the sample notes I tested with.

The sample meeting notes
The sample meeting notes
The Challenge

AI can organise notes quickly, but it can also invent owners, deadlines and decisions.

My Approach

I wrote a prompt with firm rules: no invented names or dates, mark gaps as “Not specified”, and keep confirmed facts apart from assumptions.

The prompt
The prompt
The Solution

The AI draft goes through a human review before anything is used. Only checked items go into the action log.

Human review of the AI output
Human review of the AI output
The verified action log
The verified action log
Work Samples / Deliverables

A short quality checklist for any AI-assisted work: facts match the source, names and dates are correct, nothing is invented, and a human has reviewed it.

AI-assisted work quality checklist
AI-assisted work quality checklist
The Outcome

The review caught four errors in the AI draft, including an invented owner and a false contradiction, and all four were corrected before the log was finalised. This was one prompt and one run on sample notes, so the result applies only to this test.

The test record
The test record
Explore Full Project
07 · Testimonials

What people say

Excerpts from public LinkedIn recommendations, with the relationship as LinkedIn shows it.

“She is knowledgeable, attentive, and intentional in helping participants develop practical skills.”

Oben MegComputer Engineer (Networks) · Remote Virtual Assistant & Project Coordinator · Client, ARDOR Cohort 3

“She didn’t just give instructions; she took the time to guide us, answer questions, give feedback, and encourage us to think for ourselves.”

Ndilumte NadinProject Coordinator · Reported to Véronique directly

“What stands out is her practical, structured way of teaching and her care for whether learners actually apply what they learn.”

Jaff Anastasia KonglaAdministrative Specialist · Client

“Working with her, I gained real clarity on planning from breaking down priorities to setting up systems that kept my projects on track.”

Chick VeraBusiness Development & Finance Strategist · Client

“She has a way of asking the right questions, organizing ideas, and helping people move forward with confidence.”

Awa AnyamProject Manager · Worked on the same team

Read the full recommendations on LinkedIn

07 · Education

Education

Master’s Degree in Data Science and Artificial Intelligence

Yaoundé International Business School
2026–2028
Status: Ongoing

Bachelor’s Degree in Project Management

Yaoundé International Business School
2025

Higher National Diploma (HND) in Project Management

Yaoundé International Business School
2024

08 · Certifications

Certifications

AI Fluency certificate

AI Fluency: Framework and Foundations

Anthropic

Scrum Fundamentals Certified

Scrum Fundamentals Certified (SFC)

SCRUMstudy · July 12, 2023

Asana Foundations badge

Asana Foundations Skill Badge

Asana

09 · Contact

YOUR BUSINESS HAS WORK TO GET DONE. LET’S MAKE IT EASIER.

Struggling to keep projects organised, coordinate people, manage daily operations or stay on top of admin? Not sure your tools and time are being used well? I can help bring structure to the work. Tell me what is getting in your way.

I coordinate with international teams, including teams in the United States, and can accommodate agreed time-zone overlap.